Our Policy

WARRANTY

Our warranty is 1 year from date of invoice. Warranty covers replacement of rebuilt equipment only. It does not cover any incidental costs incurred by its failure. Warranty is to the original customer only and IS NOT transferrable. Please note that all warranty return items will require a (PRN) product return number. Please call to acquire PRN before returning warranty items. All warranty return items will be fully tested before a credit is issued.

PRICING

All prices are subject to change without notice.

TECHNICAL SUPPORT

Our Technical support service is ready and eager to assist your field technicians. We provide a toll free telephone number. We gladly provide this service to our loyal customers free of charge. This service will help reduce technicians time on site. We reserve the right to terminate a customer’s technical support if they do not purchase our products.

CORE RETURNS

All equipment listed is priced with core due. The term core is used to describe the exact same unit as purchased, under normally worn conditions and of a rebuildable status.A core charge of equal value will be made if the exact core to be returned is unrepairable or not received within 45 days from the date of purchase.

Freight companies are not responsible for damage due to improper packaging!

A returned exploded body will be an extra charge.

CORE CHARGES

A core charge will be charged if an exact core is not received by us within 45 days from date of purchase.

All customers returning physically damaged cores or cores with missing parts will be charged for that damage or part.

All equipment is priced and sold with a core due. This core unit is an extension of credit. If a core unit is not returned within our policy period an additional invoice will be generated reflecting its value. This invoice is subject to our normal terms and conditions.

RETURNED ITEMS

Any unused stock item returned within 30 days from date of invoice, as long as it is in original unopened packaging may be returned for full credit minus shipping charges. Any items returned for credit in open packaging is subject to an inspection charge and a restock fee of up to 50%

Items being returned for credit must be accompanied by a Product Return Form. Item being returned for credit must be clearly marked, if not Customer risks the return being taken for core and NO credit will be forthcoming.. Any customer returning damaged item(s) will be charged for the damage. Please note that all return items will require a PRF ( product return form). Please call to a acquire PRF before returning items.

PLEASE NOTE that special order items are not returnable.

BOUNCED CHEQUE

A bounced cheque fee of $100.00 will be assessed on any bounced cheque and the account will be put on probation.

DELINQUENT ACCOUNTS

All delinquent accounts past terms will be assessed a 3% per month late payment fee. Any delinquent account turned over for collection will be liable for all costs and fees associated with said collection including attorney fees and collection agency fees.

CUSTOMER ACCOUNTS

All accounts that do not generate at least $2000.00 or more in annual sales must be carried as C.O.D.