Frequently Asked Questions About Automatic Doors

The easiest way is to email our customer service department orders@automaticdoorstore.ca and provide the manufacturer, the model, the part number if available, and a photo of the old broken part and our team will help identify the correct replacement.

We offer both replacement parts and complete automatic door systems, including operators, sensors, controls, activation devices, and accessories.

Yes. We regularly ship automatic door products throughout all of Canada.

You can request a quote by contacting us directly through our website, by email (orders@automaticdoorstore.ca), or by phone (905-428-2434). Provide the part numbers or product details, and our team will respond with pricing and availability as soon as possible.

Automatic Door Store warranty for new and remanufactured parts will be one year from the date of purchase and/or invoice date. See our Sales Policy | Orders, Returns & Purchase Terms for more details.

A fail-safe lock unlocks when power is removed, making it ideal for applications where safety and emergency egress are the priority. A fail-secure lock remains locked when power is removed, making it better suited for applications where security is the primary concern.

Yes. We offer push plates, touchless switches, wave-to-open sensors, bollards, annunciators, door operators, and other accessibility solutions.

• Low & medium traffic: once a year
• High traffic: every 6 months

Yes. Our team can help diagnose problems based on the symptoms, error codes, photos, or videos you provide. You can contact our tech support team 24/7 by calling 905-428-2434 and pressing option 2.

Yes, if we have the product in stock it will ship the same day.

Yes we do — please call 905-428-2434 or reach out to orders@automaticdoorstore.ca and we will send them over to you.

Belts, rollers, guides, batteries, switches, and activation devices are among the most commonly replaced components as they are wear items.

Yes, we do — we have our own in-house brand of low energy automatic door operators, washroom kits, call for assistance kits, and strikes. Please reach out to our customer service team at orders@automaticdoorstore.ca or give us a call at 905-428-2434 for more information.

Yes. ADS ships with Purolator, UPS, and FedEx, and we can bill shipments directly to your account with any of these carriers. If you prefer to use a different shipping company, simply provide the shipping label and arrange the pickup, and we'll be happy to accommodate your request. Our goal is to make the shipping process as convenient as possible for you.

To obtain a core return label, please email orders@automaticdoorstore.ca and provide your order number. A member of our team will review your request and email the return label to you. Once you receive the label, simply package the core securely and follow the return instructions provided.

If a core is due, it will be clearly indicated on your quote, sales order, and invoice under the applicable line item. For orders placed through our website, the product page will also indicate when a core return is required. If you're unsure whether a core is due, feel free to contact our team and we'll be happy to verify it for you.

At Automatic Door Store, we combine industry expertise, competitive pricing, and exceptional customer service to help you get the right parts the first time. Our knowledgeable team can assist with product selection, troubleshooting, and identifying hard-to-find or obsolete parts. With a large inventory, fast shipping across Canada, and a commitment to customer satisfaction, ADS makes it easy to keep your automatic doors operating safely and reliably.