SALES POLICY

Terms & Conditions

Automatic Door Store published prices, discounts, payment terms, and transportation methods in effect at the time of the shipment shall apply unless otherwise expressly stated. Any deviation from stated terms and conditions must be agreed to in writing prior to purchase.

Core Returns

All remanufactured products are priced with "CORE EXCHANGE DUE". This means a core is to be returned and shall be the EXACT same product as was purchased with normal wear so that the item can be remanufactured for future sale. The core must be shipped to Automatic Door Store as soon as reasonably possible, but no later than 90 days after purchase. A core charge will be made if the core to be returned is not received by Automatic Door Store within 90 days of purchase. If the EXACT same product cannot be returned for some reason, please contact our core department to negotiate a substitution of another product or products of equivalent value.

Credits

Any and all refunds or credits due will be treated per the following:

• Customer with no outstanding balances will receive a refund cheque within 60 days.
• Customers with an outstanding balance will have credits applied to the oldest invoices after 90 days.

Claims

All claims must be made within 10 days of the receipt of shipment. This applies to any missing products from the original shipment and/or damaged product. Less than Truckload (LTL) shipments, if damaged must be noted on the Bill of Lading (BOL) as damaged—failure to note could result in denial of the claim.

Invoices

Upon acceptance of goods from Automatic Door Store, the full amount of the invoice is due and payable per the terms listed on the invoice. Unless accompanied by specific remittance instructions, applicant agrees that Automatic Door Store is authorized to apply all unspecified payments at Automatic Door Store discretion. Invoices not paid within 60 days may cause the account to be placed on credit hold and no additional orders will be shipped until payment is received. Invoices not paid within 30 days are subject to a service charge of 1.5% per month (18% per annum). A portion of the month shall be treated as a full month for the purpose of calculating service charges. Applicant agrees to promptly pay said service charge. Waiver of any service charge for any one month shall not be deemed a waiver of future charges. Applicant further agrees that with regard to such charges, applicant and Automatic Door Store are parties to a written contract. Applicant agrees to pay a reasonable fee, not to exceed the maximum allowed by provincial law, for any cheques which are returned for non-sufficient funds or are dishonoured for any reason. Should Automatic Door Store have to institute collection proceedings to secure payment of amounts due, Automatic Door Store shall be entitled to recover reasonable attorney fees, cost, and collection expenses. Applicant agrees that Automatic Door Store shall have the right to choose, at its option, the jurisdiction and venue wherein to bring any legal proceeding to enforce any term or condition of the agreement between Applicant and Automatic Door Store and waives any and all objections to the jurisdiction and venue so chosen.

Returns

Products to be returned must use a Return Goods Authorization (RGA) form and/or packing slip provided by Automatic Door Store. Contact a customer service representative by e-mail (orders@automaticdoorstore.ca) to obtain a Sales Return Order (SRO) number to note on the RGA. Failure to properly complete the RGA form may delay processing or even result in lost items. All requests for returns must be made within 90 days of original purchase. A 30% restock charge may be assessed for all unused parts returned to Automatic Door Store. A 60% restock fee may be assessed for all special order items. All returns must be shipped prepaid, credit will be given toward future purchase only and no cash refunds will be given.

Repair and Returns

For your convenience, products can be sent to Automatic Door Store for repair and return at a reduced price. Most products can be repaired based on a three-week lead time. If you prefer to have the exact unit sent to us repaired and returned, please indicate on the RGA form or packing slip.

Sales Tax

All customers must furnish Automatic Door Store a Federal Excise Tax or an Exempt Tax Certificate in order to avoid being charged any applicable taxes.

Warranty

Automatic Door Store warranty for new and remanufactured parts will be one year from the date of purchase and/or invoice date. This warranty provides for the replacement or refund only. Warranty is made to the original customer and is not transferrable. Product sent back as such shall have all original parts/pieces as it was originally sold as—failure in this will result in additional charges and/or potentially void the warranty. Products sent back must be packed in original packing or equal to ensure the product arrives as originally shipped—damaged product received may result in no credit being issued. Products sent back and tested with No Problem Found (NPF) are subject to a 30% restock fee. All warranty products will be shipped back to the customer via UPS Ground at no charge. Freight for return of parts out of warranty will be at the customer's expense. Contact a Automatic Door Store customer service representative by e-mail (orders@automaticdoorstore.ca) with the serial number of the defective unit to determine if it is under warranty and obtain a Sales Return Order (SRO) number—a copy of the SRO will be emailed that can be printed out and used as a packing slip to reduce paperwork for you. You can also visit our website to lookup warranty information and start the return process.